Being able to instant message or text libraries is not new, but quickly becoming a trend. Those programs allow patrons to text librarians questions. I had some experience with this through Meebo while at Louisiana State University. While searching for my last blog post (eKids: Useful Book Resources) I found a library that is using text messaging to: renew books, warn when items will be due soon, remind when books are overdue, unpaid fees reminder, when items are ready for pickup from being on hold, ISN look up to see if your library (or local libraries) have a copy of the item available, or to ask a reference librarian a question. This service is called Shoutbomb and the library currently using it is St. Charles Public Library in Illinois.
“What do our patrons need in order to use the service?
1. A text messaging capable phone. Patrons do not need a smart phone.
2. Subscription to a text messaging plan with your wireless carrier.
3. Phone must be able to send a text message to an email address*.
*Helio phones are the only ones we know of that do not work with our service.”
Currently the list of customers using this service are from the states of: California, Washington, Colorado, Illinois, and Wisconsin.
“Our Philosophy (Shoutbomb)
We view ourselves as your partners, actively collaborating to provide services that fit your needs at a reasonable cost. We encourage your ideas to enhance and improve the service, not only for your benefit, but for the benefit of your community.”
St. Charles Public Library provides a clear explanation on how patrons are using this service, which can be found here. If you are interested in learning more about libraries using virtual reference services I suggest looking at Lib Success Wiki.
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